At Tacy Marketing, we are committed to providing high-quality ceiling fans and lighting solutions from trusted brands such as QRMOK, MINKA-AIRE, and Oaks Aura. To ensure your peace of mind, we offer comprehensive warranty coverage on our products. Please review our warranty policy below:

1. Warranty Coverage Overview

All products purchased through Tacy Marketing are protected by manufacturer warranties that cover defects in materials and workmanship under normal use.

2. Eligible Products

• T5 52 in. Indoor Ceiling Fan with Light (QRMOK)
• Xtreme H2O 65 in. Indoor/Outdoor Ceiling Fan (MINKA-AIRE)
• 20in. LED Indoor Black Bladeless Ceiling Fan (Oaks Aura)

3. Warranty Duration

Warranty periods vary by product and brand:

• QRMOK T5 Ceiling Fan: Typically 2 years
• MINKA-AIRE Xtreme H2O Ceiling Fan: Usually 3 years
• Oaks Aura LED Ceiling Fan: Generally 2 years

Please check the specific product packaging or contact us for exact warranty durations.

4. Coverage Details

Our warranties cover:

• Manufacturer defects in motor, blades, and light components
• Electrical failures due to manufacturing faults
• Dimmable lighting systems and remote controls (where applicable)

5. Exclusions from Warranty

The warranty does not cover:

• Damage caused by misuse, accidents, or improper installation
• Normal wear and tear
• Unauthorized repairs or modifications
• Damage resulting from power surges or electrical issues outside the product

6. How to Claim Warranty

To initiate a warranty claim:

• Contact our support team at +1 659 305 5936 or via email at support@tacymarketing.site
• Provide proof of purchase, such as your receipt or order confirmation
• Describe the issue in detail for assessment

7. Inspection and Evaluation

Once we receive your claim, our team or the manufacturer may inspect the product or request photos to verify the defect.

8. Repair, Replacement, or Refund

Depending on the warranty assessment:

• We may repair the defective product at no charge
• Replace it with a comparable item
• Offer a refund if repair or replacement is not feasible

9. Shipping and Handling

Customers are responsible for shipping products to our designated address:
3352 Mountainside Rd, Vestavia Hills, AL 35243, USA
We cover shipping costs for warranty-related repairs or replacements.

10. Timeframe for Resolution

Warranty claims are typically processed within 14-30 business days from receipt of all required documentation and product inspection.

11. Extended Warranty Options

Depending on the product and brand, extended warranty plans may be available. Contact us for details.

12. Customer Support

Our dedicated support team is ready to assist you throughout the warranty process. Reach us at +1 659 305 5936 or support@tacymarketing.site.

13. Product Registration

Register your product within 30 days of purchase via our website or by contacting us to ensure warranty eligibility and faster processing.

14. Warranty Transferability

Warranties are non-transferable unless explicitly stated by the manufacturer or agreed upon at the time of purchase.

15. Contact Us for Warranty Assistance

For any warranty inquiries or assistance, please contact:

• Phone: +1 659 305 5936
• Email: support@tacymarketing.site
• Address: 3352 Mountainside Rd, Vestavia Hills, AL 35243, USA

Your satisfaction and peace of mind are our priorities. We stand behind our products and are committed to providing prompt, reliable warranty service.