At Tacy Marketing, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase of products such as the QRMOK T5 52 in. Indoor Ceiling Fan, MINKA-AIRE Xtreme H2O 65 in. Ceiling Fan, or Oaks Aura 20in. LED Ceiling Fan, our Refund and Returns Policy provides guidance on how to proceed.

1. Eligibility for Returns

Products are eligible for return within 30 days of delivery if they are defective, damaged, or not as described.

2. Return Authorization

All returns require prior authorization. Contact our support team at support@tacymarketing.site or +1 659 305 5936 to initiate a return request.

3. Proof of Purchase

A valid proof of purchase, such as the order confirmation or receipt, must be provided to process your return.

4. Condition of Returned Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories.

5. Non-Returnable Items

Customized, opened, or damaged products due to misuse are not eligible for returns unless defective.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

7. Refund Processing Time

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

8. Refund Method

Refunds will be issued to the original payment method used during purchase. For bank transfers, additional verification may be required.

9. Partial Refunds

In some cases, partial refunds may be issued for items that are returned used or missing parts.

10. Replacement Policy

If a product is defective, we may offer a replacement instead of a refund, subject to stock availability.

11. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us immediately for a resolution, including possible refund or replacement.

12. Return Process

Once approved, you will receive instructions on how to return the product. Ensure the package is securely sealed.

13. Return Address

Returns should be sent to:
3352 Mountainside Rd, Vestavia Hills, AL 35243, USA

14. Contact for Returns

For questions or to initiate a return, contact us at:

• Phone: +1 659 305 5936
• Email: support@tacymarketing.site

15. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page and are effective immediately.

Your satisfaction matters to us. For questions or assistance with returns or refunds, please contact us at the details above.